Things are getting real when it's finally time to check in!
We love everything about online services
We want our check-in process to be as simple and smooth as possible so we ask all passengers to check in on our website.
Your online check-in desk is located within your MyPLAY account, and the best part? There are no lines!
Online check-in opens 24 hours before the flight's scheduled departure time and closes 1 hour before the flight's scheduled departure time.
When check-in is open, you can log in to your account and click "Check in".
The whole process is simple - just the way we like it - and should only take a few minutes of your time.
Please note that after you have finished the online check-in, you will no longer be able to:
- Change the flight date
- Do a name correction
- Select your seat
Baggage allowance can be purchased during check-in and until it closes. For payment, you can charge the credit card you have saved on your account or if you wish to pay with a different card, you can add a new card to your account.
At the airport, you can scan your boarding pass in our self-service kiosks to print your bag tags.
The bag tag is essential in matching the baggage to the passenger. You need to apply the bag tags to your baggage and drop it off at our baggage drop-off desk. From there, your baggage is scanned, and you can proceed to security screening!
If you are only traveling with a cabin bag and have successfully checked in and received your boarding pass you can proceed directly to security screening upon arrival at the airport.
Remember to verify that your cabin bag meets the PLAY size and weight requirements and you are all set!
Seats will be assigned to you but if you prefer other seats you can change them and purchase the seats you'd prefer.
When the online check-in process is complete you can send your boarding pass to your email address. You can then use your smartphone to scan your boarding pass.
The boarding pass is your ticket to board the plane and shows you the scheduled departure time, the boarding time, gate information if that is available when you finalize your check-in, your name, and other additional travel information you need to be aware of.
Failure to appear in time for check-in or boarding will result in a lost ticket.
COVID-19 document checks
We ask all our passengers to arrive at the airport in a timely manner and have their documents ready for inspection. Our agents will verify all COVID-19 documents at the help desk before passengers proceed through security screening. All passengers are responsible for obtaining relevant COVID-19 authorizations for their destination country.
Our agents will verify all COVID-19 documents at the help desk before passengers proceed through security screening. All passengers are responsible for obtaining relevant COVID-19 authorizations for their destination country.
Please note it is the passenger's responsibility to have all documents in order. Passengers who do not adhere to COVID-19 restrictions in the destination country may risk denial of boarding on our flight.