MyPLAY - What is that?

Your MyPLAY account is your access to all your information and transactions with PLAY. Once you’ve set up a MyPLAY account you will have easy access to your future bookings, service requests and information.

We strive to make this process as easy as possible.

Here you’ll find detailed instructions on some of the things MyPLAY can do for you.

Creating a MyPLAY account

Creating a MyPLAY account is not required to book a flight, but we do recommend you do so since your MyPLAY account is your go-to platform for everything prior to your flight.

To set up an account you’ll have to provide your full name, email and choose a password. Make sure you don’t include a space after your email address or you may prompt an error.

Start by clicking Create account. Next, fill in the appropriate information and then click Create account again.

Now what?

Your MyPLAY account is your access to all the information related to you and PLAY. The "My bookings" page is your front page and shows you all the information you need for your upcoming flight.

You can use your MyPLAY account to add services, choose a seat, resend your booking confirmation, add a booking and more.

You can also check in for your flight 24 hours before departure. It’s as simple as that!

Adding a booking

You can add a booking to your MyPLAY account under My bookings. You'll need to add your PLAY booking number (a 6 digit number starting with M) and the passenger's last name. Once that is done, click on add booking and you'll be able to see the booking under upcoming flights.

Adding personal information

Before proceeding, it is important that all personal information is correct. We need to be able to reach you if anything changes so please review this section carefully and be sure to update the information if anything changes. To save your personal information, click on the MyPLAY box in the top right corner of the website, select the puffin, and then click on my Profile.

You‘ll save a great deal of time if you save your information on your MyPLAY account. If you decide to go for our last-minute offers or try to snap up a great deal with limited time, you‘ll be glad you saved your personal information.

Under My profile you can, among other things, save personal information, add travel companions, change your password and delete your account.

Adding services

Can you live a little? We think so, so just book that dream seat and add baggage allowance to your booking all you want. To add services to your booking, select the flight in question and click on Manage booking.

You can then choose the services you want to add under passengers.

*Please note that when you add services to your flight, it will be reserved on your MyPLAY account for 30 minutes or until payment has been finalized. If you want to cancel the services you selected but haven’t paid for, you can either wait 30 minutes or contact our Service Team and they will remove it from your flight.

Resending your booking confirmation

When you booked your flight, you received a booking confirmation via email. If you need us to resend it, simply go to manage booking, find your booking number and click resend confirmation email.

Checking in

We all love check in because it means your flight is coming up, it’s super simple and there are never any lines on your MyPLAY account.

To check in online, sign in to your MyPLAY account, choose your flight and click Check-in. Online check-in opens 24 hours before the flight’s scheduled departure and closes one hour before departure. The check-in process will take you through a few steps:

· Confirming names

· Your PLAY booking number

· The departing airport

· Confirmation of travel documents, as well as agreement to our terms and conditions

Finally you can add baggage and choose seating, if no seat is chosen you get one assigned. When you’ve finished checking in, you’ll get a boarding pass sent to your email. It’s that simple!

*Please note that online check-in is not available for flights departing from Billund (BLL), Geneva (GVA), Split (SPU) and Verona (VRN). Passengers will need to check in at the service desk at the airport.

Instructions on how to change a booking in MyPLAY

Step one: Log in to your MyPLAY account to make changes. Go to manage booking and click on change flight.

Step two: Select the passengers and flights that need to be changed and then click Continue.

Step three: Select the new departure date and click Confirm selection. You'll then see a summary of the change, where you can confirm by selecting yes, change my flight.

Step four: Next is the payment process. Start by checking the box to agree to the terms and conditions before proceeding to the payment page. After that, you'll be redirected to another page to enter the required payment details.

Note that the changes will not be finalized until payment for the change has been completed.

Once the payment has been finalized you will receive an updated itinerary via email.

Deleting your account

You can always delete your MyPLAY account which is a basic right for all our customers and an important part of our Data Protection Policy. To do this, go to My profile and at the bottom of the page click on Delete account. Type in your password in the field and click Delete my account. If you want a copy of your data stored by PLAY, just email us your request at [email protected]Link opens in a new tab.