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Have your plans changed?

Read our flexible COVID-19 policy here.

Change your travel dates

Passengers that need to change their travel dates can do so without paying the standard changing fee. Airfare difference is always charged and passengers can only change to flights that have been published for sale.

Follow this linkLink opens in a new tab to fill in your request for either a cancelation or a change in your travel dates.

Cancel your filght

In case of passengers needing to cancel their travel due to COVID-19 travel restrictions, flights can be canceled and the amount paid reverted to a PLAY travel voucher valid for 1 year.

Follow this linkLink opens in a new tab to fill in your request for either a cancelation or a change in your travel dates.