How do I apply for a refund?
Well, it depends...
For bookings made before August 31, 2021, please see our COVID-19 Flexibility Policy here.
All our flight tickets are non-refundable unless cancellation protection was purchased at the time of booking. When the terms of the purchased cancellation protection apply, we refund everything except the cancellation protection itself. That is as long as you can provide one of the following:
- Medical document from a doctor/midwife
- Death certificate
- Police report
You can find more information about our cancellation protection here.
If you did not purchase the cancellation protection and you can't make your flight, you can always get the airport taxes refunded.
If you think you are entitled to a refund please fill out this form to request a refund of your ticket. We will review your request and get back to you as soon as possible — within 48 hours.
If a refund is applicable, we will refund to the same credit card that you used to purchase the ticket. The refund itself may take a few business days to appear on your bank statement.
Please note that all extra services are non-refundable, even if they are not used.
If you did not purchase the cancellation protection and you can't make your flight, you can always get the airport taxes refunded. In order to do that we kindly ask you to contact our Service Team.