Contact Us
Our services are all online, because it’s easy, quick and comfortable!
You can contact us on the following social media platforms:
Facebook Messenger at PLAYLink opens in a new tab
Whatsapp Messaging via phone number +354 860 4500 (not possible to call the number)
Instagram direct message @playairlinesLink opens in a new tab
We are verified! Look for our verified accounts before you contact us on social media.
You can also fill out a Service Request form on our website.
Our Service Team is available every weekday from 05:00-20:00 (5 am – 8 pm) and on weekends from 08:00-20:00 (8 am – 8 pm). Hours are in GMT 0.
Our team is fluent in both Icelandic and English.
Playfin
Playfin, our chatbot, is available 24/7, 365 days a year, and can answer your questions right away. Be sure to use simple and concise wording!
He takes after his Icelandic kin, the Atlantic puffin, in being adorable, super smart and a special expert in flying. This special service puffin can answer an incredible number of questions regarding bookings, baggage, special services and basically any topic related to PLAY’s operations.
Playfin is a lifelong scholar of service requests so he is constantly evolving. If he’s stumped for answers, he’s quick to patch people through to a human or take down a message.
Playfin is always available and up for a friendly chat so try asking him anything!
You can start your chat with Playfin by clicking his chat icon in the bottom right corner of this website.
Other Contacts
Please note that all service related requests will not be replied to through these emails below.
Media and news: [email protected]Link opens in a new tab
Marketing: [email protected]Link opens in a new tab
Job seekers: [email protected]Link opens in a new tab
Investor relations: [email protected]Link opens in a new tab
Group requests
If you want to book flights for 10 or more adult passengers in the same booking, you can send in a service request form to get a price quote for your group.
General information about groups.
Our group department works Monday-Friday from 09:00-17:00 (9 am – 5 pm) and will be in touch as soon as possible. They can also be reached via [email protected]Link opens in a new tab.
Travel agencies
Assistance for travel agencies is available Monday to Friday from 09:00-17:00 (9 am – 5 pm). They can be reached via [email protected].
Third party bookings
Including Online Travel Agencies and GDS bookings
Assistance for online travel agencies is available every weekday from 05:00-20:00 (5 am – 8 pm) and on weekends from 08:00-20:00 (8 am – 8 pm). Hours are in GMT 0.
OTAs looking for assistance can contact [email protected]Link opens in a new tab and for assistance regarding GDS bookings via WorldTicket please contact our partners at [email protected]Link opens in a new tab. Our team is fluent in both Icelandic and English.
Our mailing address
PLAY airlines
Suðurlandsbraut 14
108 Reykjavik
Iceland
GDPR Data Protection
For requests regarding your personal data stored with us, please reach out via [email protected]Link opens in a new tab and we will get back to you within 30 days.
