There are many ways to get in touch with our Service Team.
We are available Monday to Friday from 08:00-17:00 (8 am - 5 pm) GMT.
Our Service Team members are fluent in both Icelandic and English.
But before you contact us mere mortals, have you met our newest employee, Playfin?
Playfin is PLAY's chatbot.
He takes after his Icelandic kin, the Atlantic puffin, in being adorable, super smart and a special expert in flying. This special service puffin can answer an incredible number of questions regarding bookings, baggage, special services and basically any topic related to PLAY’s operations.
Playfin is a lifelong scholar of service requests so he is constantly evolving. If he’s stumped for answers, he’s quick to patch people through to a human or take down a message.
Playfin is always available and up for a friendly chat so try asking him anything!
You can start your chat with Playfin by clicking his chat icon in the bottom right corner of this website.
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