How do I check in online?
We love everything about online services - that's why we ask all our passengers to check in online. More time to PLAY!
Let's get started!
We want our check-in process to be as simple and smooth as possible so we recommend all passengers check in online on our website.
Check-in is located within your MyPLAY account.
Online check-in opens 24 hours prior to the flight's scheduled departure time and closes 1 hour before the flight's scheduled departure time.
When check-in has opened, you can log into your account and click "Check in".
The whole process is playfully simple - just the way we like it - and should only take a few minutes.
Please note that after you have finished the online check-in, you will no longer be able to:
- Change your flight date
- Make a name correction
- Select your seat
Baggage allowance can be purchased during check-in and until it closes. For payment, you can select to charge the credit card you have saved to your account. If you wish to pay with a different card, you can add a new card to your account and select to pay with that.
You can scan your boarding pass at our self-service kiosks at the airport to print your bag tags.
The bag tag is essential to matching the baggage to the passenger. You need to apply the bag tags to your baggage and drop it off at our baggage drop-off desk. There your baggage is scanned and you can proceed to security screening!
If you are only traveling with cabin baggage and have successfully checked in and received your boarding pass you can proceed directly to security screening upon arrival at the airport.
Remember to verify that your cabin baggage meets the PLAY size and weight requirements and you are all set!
Seats will be assigned to you but if you prefer other seats you can always change them and purchase the seats you want.
When the online check-in process is complete you can send your boarding pass to your email address. You can then use your smartphone to scan your boarding pass.
The boarding pass is your ticket to board the plane and shows you the scheduled departure time, the boarding time, gate information (if that is available when you finalize your check-in), your name, and other additional travel information you need to be aware of.
Failure to appear in time for check-in or boarding will result in a lost ticket.
COVID-19 document checks
We ask all our passengers to arrive at the airport in a timely manner and have their documents ready for inspection. Our agents will verify all COVID-19 documents at the help desk before passengers proceed through security screening. All passengers are responsible for obtaining relevant COVID-19 authorizations for their destination country.
Our agents will verify all COVID-19 documents at the help desk before passengers proceed through security screening. All passengers are responsible for obtaining relevant COVID-19 authorizations for their destination country.
Please note it is the passenger's responsibility to have all documents in order. Passengers who do not adhere to COVID-19 restrictions in the destination country may risk denial of boarding on our flight.